Contact information

Contact Information

SpaceHaven
Website: www.primebeddingstore.com
Effective Date: November 14, 2026

At SpaceHaven, we believe that a helpful shopping experience includes clear communication before and after an order is placed. Whether you are choosing a laundry hamper, comparing a narrow storage cabinet or asking about suction-cup hooks, our customer service contact is available for questions about the store and your purchase.

Please use the details below when contacting us.

1. Business Details

Business Name: SpaceHaven
Business Address: 1276 N Harbor Blvd, Santa Ana, CA 92703, United States
Website: https://www.primebeddingstore.com
Customer Service Email: help@primebeddingstore.com

Telephone Number: Not provided.
Registered Legal Entity Name: To be added if different from SpaceHaven.
Business Registration Details: To be added where applicable.

2. General Customer Support

For general questions about our online store, available products or website features, please contact:

help@primebeddingstore.com

You may use this email address for questions about product listings, product options, shopping cart issues, checkout information and general customer service matters.

If your enquiry concerns a particular product, please include its name or the relevant product page link.

3. Order Enquiries

If you have already placed an order, please include:

  • Your order number.

  • The email address used during checkout.

  • The date of purchase, if known.

  • The product name.

  • A short explanation of your question.

This information helps us identify the relevant transaction and review your enquiry more efficiently.

Please do not include full payment card numbers, security codes or account passwords in your email.

4. Shipping and Delivery Assistance

For questions about delivery, delayed parcels, incorrect addresses or missing items, please contact us with your order number.

We can review enquiries relating to:

  • Order status.

  • Shipping charges.

  • Address corrections before dispatch.

  • Delivery delays.

  • Missing parcels.

  • Damaged packages.

  • Incorrect or incomplete shipments.

If you discover an error in your delivery address, please contact us as quickly as possible. Whether a correction can be made depends on the order's fulfilment status.

5. Returns and Refunds

For return, refund or exchange enquiries, please email:

help@primebeddingstore.com

Please provide the order number, product name and reason for the request.

If a laundry hamper, storage cabinet or suction-cup hook arrives damaged or defective, a clear description and relevant photographs may help us understand the problem.

All requests are reviewed in accordance with our Return and Refund Policy and applicable consumer protection requirements.

6. Product Information

Customers are welcome to contact us with questions about the product information displayed on our website.

Before ordering home organization products, we encourage customers to review the listed dimensions, product details, included components and any assembly or installation instructions.

For suction-cup products, the suitability of the intended surface and any stated weight limitations should be considered before use.

Our customer service team can help clarify information provided in a product listing. We do not provide professional structural, construction or safety assessments for a customer's home.

7. Privacy Enquiries

For questions about personal information, privacy requests or concerns regarding website data practices, contact:

help@primebeddingstore.com

Please identify your request clearly. We may need to verify your identity before responding to certain requests.

For additional information, please review our Privacy Policy.

8. Business Address

Our stated business address is:

1276 N Harbor Blvd, Santa Ana, CA 92703, United States

This address is provided as the business address. It should not automatically be treated as a returns warehouse, fulfilment centre or parcel receiving facility.

Please contact us before sending any product back. We will provide the appropriate return instructions and destination if a return is authorised or required.

9. Tips for a Faster Response

When contacting us, please:

  • Use a clear subject line.

  • Include your order number for purchase-related questions.

  • Identify the product involved.

  • Explain the issue in a concise but detailed manner.

  • Attach relevant photographs when they help illustrate the problem.

  • Avoid sending unnecessary sensitive personal or financial information.

We aim to handle enquiries in a helpful and organised manner. Response times may vary depending on the complexity of the request and the volume of customer messages.

10. Official Website

For product information and online purchases, visit:

https://www.primebeddingstore.com

Please make sure that you are visiting the correct website before entering personal or payment information.

Thank you for choosing SpaceHaven. We appreciate your interest in our home organization products and value the opportunity to assist you.