Privacy policy
Privacy Policy
SpaceHaven
Website: www.primebeddingstore.com
Email: help@primebeddingstore.com
Business Address: 1276 N Harbor Blvd, Santa Ana, CA 92703, United States
Effective Date: November 14, 2026
At SpaceHaven, we understand that shopping online involves more than selecting products and completing a payment. Customers trust us with information that helps us process orders, arrange deliveries and provide support when questions arise.
Whether you are purchasing a laundry hamper, a narrow storage cabinet or suction-cup hooks, we aim to handle your personal information responsibly and explain our practices in a straightforward way.
This Privacy Policy describes the types of information that may be collected through www.primebeddingstore.com, how that information may be used, when it may be shared and what choices may be available to you.
This policy is intended to reflect applicable United States privacy requirements, including relevant California privacy laws where they apply.
1. Business Information
The online store is identified as:
Business Name: SpaceHaven
Website: www.primebeddingstore.com
Email: help@primebeddingstore.com
Business Address: 1276 N Harbor Blvd, Santa Ana, CA 92703, United States
In this policy, “SpaceHaven,” “we,” “us” and “our” refer to the business operating the online store.
If the store is operated by a separate registered legal entity, that entity's full legal name should be added to the website's business disclosures.
2. Information We May Collect
The information collected depends on how you interact with our website.
A. Information You Provide Directly
When placing an order, requesting assistance or communicating with us, you may provide:
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Full name.
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Email address.
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Billing address.
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Shipping address.
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Telephone number, if requested or supplied.
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Order number and purchase history.
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Products selected and quantities.
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Delivery instructions.
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Customer service correspondence.
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Information you voluntarily include in a return or refund request.
We use this information to identify transactions, process orders, arrange delivery and respond to customer enquiries.
B. Payment Information
Payments may be handled by independent payment service providers.
Depending on the checkout arrangement, we may receive transaction confirmations, payment status, partial payment details or transaction reference numbers.
Full payment card details may be collected and processed directly by the payment provider rather than stored by our store. The actual handling of payment information depends on the provider and checkout configuration.
Please do not send full card numbers, security codes, passwords or banking credentials through ordinary email.
C. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address.
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Browser type and version.
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Device type and operating system.
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Website pages viewed.
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Approximate visit time and duration.
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Referring website or source.
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Interactions with shopping cart and website features.
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Cookie identifiers and similar online identifiers.
This information may help us understand website performance, identify errors, protect the store and improve the shopping experience.
D. Customer Support Information
If you contact us about a delivery, damaged product, missing component or refund, we may collect the information necessary to investigate the matter.
For example, a request concerning a damaged cabinet panel may include photographs of the affected component. A question about suction-cup hooks may include information about the installation surface.
Please provide only information reasonably necessary to resolve your enquiry.
3. How We Use Information
We may use personal information for the following business purposes:
Order Management
To receive orders, verify transaction details, prepare purchases for fulfilment, arrange delivery and communicate relevant order information.
Customer Service
To respond to questions, investigate complaints, process eligible returns, handle refunds and provide assistance with products.
Website Operation
To maintain website functionality, improve navigation, troubleshoot technical issues and support the shopping cart and checkout process.
Security and Fraud Prevention
To detect suspicious transactions, prevent unauthorised activity, protect customer accounts and maintain the integrity of our website.
Legal and Business Administration
To maintain appropriate transaction records, meet tax and accounting obligations, respond to lawful requests and manage disputes.
Marketing Communications
If you subscribe or otherwise provide the required consent, we may use your email address to send product updates, promotions or information about home organization products.
You may unsubscribe from marketing emails using the unsubscribe mechanism provided or by contacting help@primebeddingstore.com.
Unsubscribing from promotional messages will not necessarily stop essential transactional emails, such as order confirmations or important delivery communications.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies to support the online shopping experience.
Depending on the tools actually installed, these technologies may serve several purposes:
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Essential technologies: Support shopping cart functions, checkout, website security and basic navigation.
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Preference technologies: Remember settings and choices.
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Analytics technologies: Help us understand website traffic and visitor interactions.
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Advertising technologies: Support advertising measurement or personalised marketing, where enabled and legally permitted.
You may be able to manage certain cookie preferences through a cookie banner or website settings.
Where applicable law requires consent before using non-essential tracking technologies, we will seek the required consent before activating them.
The final published policy should identify the actual categories of tracking technologies used by the store. We will not claim to use a particular advertising or analytics service unless it is genuinely configured on the website.
5. California Privacy Rights
Depending on the nature and size of the business and the information-processing activities involved, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), may apply.
If SpaceHaven qualifies as a business subject to the CCPA, California residents may have certain rights, subject to legal exceptions and verification requirements.
These rights may include:
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The right to know what categories and specific pieces of personal information are collected.
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The right to know the categories of sources from which information is collected.
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The right to know the business or commercial purposes for collecting, using or disclosing information.
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The right to know the categories of third parties to whom information is disclosed.
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The right to request deletion of certain personal information.
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The right to request correction of inaccurate personal information.
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The right to opt out of the sale or sharing of personal information, where applicable.
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The right to limit certain uses and disclosures of sensitive personal information, where applicable.
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The right not to receive discriminatory treatment for exercising applicable privacy rights.
These rights are not absolute and may be subject to statutory exceptions.
How to Submit a Privacy Request
If you wish to make a privacy request, contact:
Please identify the type of request and provide enough information for us to verify that you are the relevant consumer or an authorised representative.
We will handle eligible requests in accordance with applicable legal requirements.
If the CCPA applies and the business sells or shares personal information in a manner covered by the law, the website should provide the required opt-out mechanism, such as a clearly accessible “Do Not Sell or Share My Personal Information” link or another legally compliant method.
6. California Shine the Light Requests
California Civil Code Section 1798.83 may provide certain California residents with the right to request information about disclosures of personal information to third parties for their direct marketing purposes.
Where the law applies, eligible requests may be submitted to:
Please include “California Privacy Request” in the subject line.
7. How We Share Information
We do not sell personal information as a standalone product.
We may disclose information to service providers and other recipients where reasonably necessary to operate the store, fulfil orders, protect our business or meet legal obligations.
Depending on the services actually used, recipients may include:
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E-commerce platform and website hosting providers.
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Payment processors.
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Shipping and delivery companies.
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Warehousing or fulfilment providers.
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Customer support and email service providers.
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Website security and fraud prevention services.
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Analytics and advertising providers, where enabled.
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Professional advisers, including accountants and legal advisers.
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Government authorities or law enforcement agencies where legally required or authorised.
Service providers should receive only the information reasonably necessary to perform their assigned functions.
8. Sale, Sharing and Targeted Advertising
Certain privacy laws use specific definitions of “sale,” “sharing” or targeted advertising that may differ from ordinary commercial meanings.
If the store uses advertising or analytics technologies that fall within those definitions, applicable disclosure and opt-out requirements must be followed.
We will not state that personal information is never sold or shared for purposes of applicable privacy law unless the actual business practices and technology configuration support that statement.
Where required, consumers will be provided with a usable method to exercise applicable opt-out rights.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Retention may depend on:
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The type of information.
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The reason it was collected.
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The status of an order or customer enquiry.
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Applicable accounting and tax requirements.
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Warranty, dispute or legal recordkeeping needs.
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Security and fraud prevention requirements.
For example, order information may need to be retained for transaction records, while marketing information may be retained until a customer unsubscribes or otherwise withdraws consent, subject to appropriate suppression records.
10. Security Measures
We take reasonable steps to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.
Depending on the systems and service providers used, safeguards may include:
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Restricted access to customer information.
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Account permissions and authentication controls.
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Secure website connections.
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Appropriate service-provider arrangements.
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Operational procedures for handling customer records.
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Security monitoring and incident response measures.
No method of online transmission or electronic storage is completely secure. We therefore cannot promise absolute security.
If a data incident occurs that triggers a legal notification obligation, we will take the steps required by applicable law.
11. Children's Privacy
Our website is a general retail store and is not intended to knowingly collect personal information from children under 13 without the consent required by applicable law.
If you believe a child has provided personal information in circumstances where it should not have been collected, please contact us.
We will review the request and take appropriate steps where required.
12. Third-Party Websites
Our website may include links to external websites or services.
Those websites are operated independently and may have their own privacy notices, cookies and information-handling practices.
We do not control the privacy practices of third-party websites. Please review their policies before submitting personal information to them.
13. Do Not Track Signals
Some browsers provide settings or signals intended to communicate a user's tracking preferences.
The way these signals are recognised and handled may depend on the website technology and applicable legal requirements. Where applicable law requires recognition of a particular opt-out preference signal, we will follow the relevant requirements.
14. Changes to This Privacy Policy
We may revise this policy when our information practices, service providers, website technologies or legal obligations change.
The updated policy will be published on www.primebeddingstore.com with a revised effective date.
If a material change requires additional notice or consent, we will take the steps required by applicable law.
15. Contact Us
For privacy questions, access or deletion requests, correction requests or complaints, contact:
SpaceHaven
Email: help@primebeddingstore.com
Website: www.primebeddingstore.com
Address: 1276 N Harbor Blvd, Santa Ana, CA 92703, United States
This policy should be reviewed against the store's actual technology, data practices and legal status before publication.