Return and Refund Policy

SpaceHaven
Website: www.primebeddingstore.com
Customer Service Email: help@primebeddingstore.com
Business Address: 1276 N Harbor Blvd, Santa Ana, CA 92703, United States
Effective Date: November 14, 2026

At SpaceHaven, we believe that a well-organized home begins with practical solutions that make everyday living easier. Whether you are choosing a laundry hamper to keep clothing neatly contained, a narrow storage cabinet to make use of an overlooked space, or suction-cup hooks to create additional hanging space, we want you to feel comfortable with your purchase.

We understand that customers may occasionally change their minds, order the wrong size, receive an item that is not what they expected, or encounter a problem after delivery. This Return and Refund Policy explains how we handle these situations and how you can request assistance.

Our policy is intended to provide a clear and fair process while preserving all consumer rights that cannot legally be waived under applicable United States and California law.

1. Our Voluntary 30-Day Return Window

If you are not completely satisfied with an eligible purchase, you may request a voluntary return within 30 days after the product is delivered.

To qualify for a standard change-of-mind return:

• The request must be submitted within 30 days of delivery.

• The product must be unused and in resalable condition.

• Storage cabinets should not have been permanently installed, modified or damaged during assembly.

• Laundry hampers should be clean and free from signs of use, stains or unusual odours.

• Suction-cup hooks should be unused and should retain their original components.

• All parts, accessories, hardware and included instruction materials should be returned where applicable.

• Proof of purchase or a valid order number must be provided.

Original packaging is preferred for safe transportation, particularly for products with multiple components. However, original packaging will not be treated as an absolute condition for a valid claim involving defective, damaged or misrepresented merchandise where applicable law provides otherwise.

This 30-day arrangement is a voluntary store policy. It does not replace or restrict any rights you may have under applicable consumer protection laws.

2. Products That May Require Additional Inspection

Some home organization products contain several components or may be affected by assembly and installation.

For example, a narrow storage cabinet may include panels, shelves, connectors, fasteners or other assembly components. A laundry hamper may include a removable liner, frame or lid. Suction-cup hooks may include attachment components that need to be checked before installation.

When reviewing a voluntary return, we may reasonably inspect the condition and completeness of the returned item.

We may decline a voluntary change-of-mind return where the product has been substantially used, modified, assembled in a way that prevents resale, damaged after delivery or returned with essential components missing.

These conditions do not eliminate statutory remedies for products that were defective, damaged before delivery or otherwise failed to meet applicable legal requirements.

3. Wrong Size, Unsuitable Space or Change of Mind

We understand that home storage products must fit the intended space and match the customer's practical needs.

A customer may discover that a laundry hamper is larger than expected, a narrow cabinet does not fit between existing furniture, or suction-cup hooks are unsuitable for the intended surface.

For these situations, a voluntary return may be requested within the 30-day period, provided the item meets the eligibility requirements above.

Before ordering, we encourage customers to review the dimensions, product descriptions, installation information and any available photographs carefully. Measuring the intended space in advance can help avoid unnecessary returns.

A product that does not fit a space because the customer selected the wrong dimensions is generally a change-of-mind matter, rather than automatically a product defect.

4. Damaged, Defective or Incorrect Products

If an item arrives damaged, contains missing components, differs materially from its description or does not function as represented, please contact us.

Examples may include:

• A laundry hamper arriving with a broken frame or damaged structural component.

• A storage cabinet arriving with cracked panels or missing essential assembly hardware.

• A suction-cup hook arriving with damaged attachment components.

• A product that is materially different from the item selected and purchased.

• An item that cannot perform its stated function because of a product defect.

Please email help@primebeddingstore.com and provide:

1. Your order number.

2. The name of the affected product.

3. A description of the problem.

4. Photographs or a short video, if reasonably available.

5. Information about any missing parts or visible shipping damage.

We may request reasonable information to understand the issue and identify the appropriate remedy. You are not required to provide evidence that would unlawfully restrict a remedy available under applicable law.

Please retain damaged items and packaging until we have provided instructions, where reasonably practical.

5. Consumer Rights and Product Warranties

Nothing in this policy is intended to exclude or limit any rights available under applicable federal or state law.

Depending on the transaction and the circumstances, consumers may have rights under applicable implied warranty laws, express warranties, federal consumer protection laws and state unfair or deceptive practices laws.

Where a product is covered by an applicable warranty, the warranty terms will be considered together with any mandatory legal protections.

A product that is defective, materially misrepresented or otherwise fails to meet an applicable legal obligation will be reviewed on its individual circumstances. A voluntary 30-day return window does not mean that all product-related claims expire after 30 days.

6. Suction-Cup Products and Installation Considerations

Suction-cup hooks rely on an appropriate surface and correct installation. Their performance may vary depending on the surface material, texture, cleanliness, moisture, temperature, installation technique and the weight placed on the hook.

If a suction-cup product does not perform as expected, please contact us with details of the installation surface and the issue.

A difference in performance caused solely by an unsuitable surface or installation outside the product instructions may not necessarily constitute a product defect. However, we will review complaints involving defective components, misleading product descriptions or other issues in accordance with applicable law.

Customers should not use a hook to support loads beyond any stated product rating or place it where a falling object could cause injury or property damage.

7. How to Request a Return

To begin a return request, email:

help@primebeddingstore.com

Please use the subject line:

Return Request – [Your Order Number]

Include the following information:

• Full name used for the order.

• Order number.

• Product name.

• Reason for the return.

• Whether the product has been opened, assembled or installed.

• Photographs, where relevant.

Our team will review the request and provide instructions if the return is approved.

Please do not send a product to the business address unless we have specifically confirmed that it is the correct return destination. The address shown in this policy is our stated business address and is not automatically a designated returns warehouse.

8. Return Shipping Costs

For an approved voluntary change-of-mind return, the customer is responsible for the direct cost of returning the product unless we agree otherwise in writing.

For products that arrive defective, damaged, incorrect or otherwise fail to meet an applicable legal requirement, return shipping and other reasonable costs will be handled in accordance with applicable law.

We will not impose a return fee or shipping charge where doing so would unlawfully reduce a consumer's statutory entitlement.

For larger items, such as storage cabinets, please contact us before arranging transportation. We will provide the applicable return instructions and explain any arrangements that need to be made.

9. Refund Method and Processing

Once an eligible return has been received and reviewed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method unless another method is agreed or required.

The time it takes for the refund to appear in your account may depend on your bank, card issuer or payment service provider.

Any refund required by applicable law will be processed within the legally required timeframe. We will not use an internal inspection process to delay a refund beyond a mandatory legal deadline.

For voluntary change-of-mind returns, the approved refund amount and any applicable return costs will be explained during the return process.

10. Exchanges

If you would like a different size, style or type of storage product, please contact us before sending the original item back.

Voluntary exchanges are subject to product availability and the return eligibility conditions in this policy.

If the original product is defective or incorrect, we will assess the matter under applicable consumer protection requirements rather than treating it solely as a voluntary exchange request.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible at help@primebeddingstore.com.

We will check whether the order has already entered fulfilment or been dispatched.

If cancellation is possible before dispatch, we will confirm the next steps. If the order has already shipped, you may need to follow the applicable return procedure after delivery.

This section does not limit any cancellation or refund rights provided by law, including rights that may apply when an order cannot be shipped within the legally required period.

12. Refunds for Undelivered Orders

If we cannot ship an order within the applicable promised period or the period required by law, we will provide the notices and options required by applicable law.

For covered online orders, federal rules generally require a reasonable basis for the advertised shipping time or, if no shipping time is stated, a reasonable basis to expect shipment within 30 days. If we cannot meet the applicable time, we may be required to offer the customer an opportunity to consent to a delay or cancel for a prompt refund.

13. Contact Information

For all return, refund and exchange enquiries, contact:

SpaceHaven
Email: help@primebeddingstore.com
Website: www.primebeddingstore.com
Address: 1276 N Harbor Blvd, Santa Ana, CA 92703, United States

14. Policy Updates and Applicable Law

We may update this policy to reflect changes in our business operations, products or legal obligations. The current version will be published on our website with its effective date.

This policy is intended to operate under applicable United States federal law and California law. If any provision conflicts with a mandatory consumer protection requirement, that legal requirement will prevail.

Nothing in this policy is intended to waive a right or remedy that cannot legally be waived.