Shipping Policy

SpaceHaven
Website: www.primebeddingstore.com
Customer Service Email: help@primebeddingstore.com
Business Address: 1276 N Harbor Blvd, Santa Ana, CA 92703, United States
Effective Date: November 14, 2026

At SpaceHaven, we want the process of ordering home organization products to be simple and predictable. Whether you are purchasing a laundry hamper, a narrow storage cabinet or a set of suction-cup hooks, this Shipping Policy explains our delivery charges, order handling procedures and what to do if a parcel is delayed or arrives with a problem.

1. Shipping Charges

Our current stated shipping arrangement is:

• Free shipping for orders with a total merchandise value of US$10 or more.

• US$5.99 shipping fee for orders with a total merchandise value below US$10.

The applicable delivery charge will be displayed during checkout before payment is completed.

If discounts, promotions or other adjustments affect the merchandise total, the checkout system should calculate the shipping threshold consistently and clearly.

The final checkout page must identify the transaction currency. Any applicable sales tax or additional charge will be displayed as required by law.

2. Available Delivery Destinations

The destinations available for delivery are those supported by the checkout system at the time of purchase.

Customers should confirm that the shipping address is complete and accurate before submitting an order.

Please provide:

• Recipient's full name.

• Street address and building number.

• Apartment, unit or suite number, where applicable.

• City and state.

• ZIP code.

• Any necessary delivery instructions.

• A valid email address for order communications.

If the checkout does not accept a particular destination, please contact us before placing an order.

3. Order Processing

After an order is submitted, it enters the order review and fulfilment process.

Depending on the product and fulfilment arrangement, this process may involve:

• Reviewing the order details.

• Confirming payment status.

• Checking product availability.

• Preparing the selected items.

• Checking that the shipment information is complete.

• Arranging dispatch through the applicable delivery service.

Processing times may vary due to stock availability, order volume, weekends, public holidays and seasonal demand.

Any specific processing estimate should be shown during checkout or in the order confirmation only where the business has a reasonable basis for providing it.

4. Shipping Timeframes

Any shipping timeframe displayed on the website or communicated during checkout should be treated as the applicable estimate or commitment for that order.

If no specific shipment time is stated, the FTC Mail, Internet, or Telephone Order Merchandise Rule generally requires a seller to have a reasonable basis to expect shipment within 30 days after receiving a properly completed order.

If we learn that we cannot ship within the applicable period, we will provide the required notice and explain the customer's options.

Depending on the circumstances, those options may include agreeing to a revised shipping date or cancelling the unshipped order for a prompt refund.

Delivery estimates are not guaranteed unless expressly stated as a guarantee.

5. Delivery Time Variations

The time required for a parcel to arrive may depend on:

• The delivery destination.

• The dispatch location.

• Carrier operating schedules.

• Seasonal order volumes.

• Public holidays.

• Weather conditions.

• Transport interruptions.

• Address accuracy.

• Other circumstances outside our reasonable control.

Larger products, such as storage cabinets, may have different handling or transportation requirements from smaller items, such as suction-cup hooks.

Any special delivery arrangements or additional charges should be disclosed before the customer completes the purchase.

6. Address Accuracy and Delivery Instructions

Please check your address carefully before submitting an order.

SpaceHaven is not responsible for delays caused solely by an incorrect or incomplete address supplied by the customer, subject to any obligations imposed by applicable law.

If you notice an error after placing an order, contact us as soon as possible at help@primebeddingstore.com.

We will check whether the address can be updated before dispatch. Once a parcel has been handed to a delivery provider, changes may no longer be possible.

7. Order Confirmation and Tracking

An order confirmation will generally be sent to the email address entered during checkout.

Where tracking is available through the delivery service used for the order, tracking information may be provided by email or another available communication channel.

Tracking availability depends on the actual shipping arrangement. We do not promise that every order will receive a tracking number unless the selected service provides one.

Please check your spam or junk folder if you cannot locate an order-related message.

8. Delayed Shipments

If your order has not shipped or arrived within the stated timeframe, please contact us.

Customer Service Email: help@primebeddingstore.com

Include your order number and a brief description of the issue.

If we cannot ship within the applicable period, we will follow the notice, delay-consent and refund requirements of the FTC Mail, Internet, or Telephone Order Merchandise Rule where applicable.

We will not treat a customer's silence as consent where the applicable rule requires affirmative consent.

9. Missing Parcels

If tracking information indicates delivery but you cannot locate the parcel, please check the delivery location and any available carrier delivery information.

You may also wish to check with household members, building reception or other authorised parcel recipients.

If the parcel remains missing, contact us with your order number. We will review the available information and take reasonable steps to investigate.

Nothing in this section removes any delivery obligations or consumer rights that apply under law.

10. Damaged Items During Transit

If a product arrives with visible shipping damage, please contact us as soon as reasonably possible.

Examples may include:

• A laundry hamper with a broken frame.

• A storage cabinet with cracked or crushed panels.

• Missing or damaged assembly components.

• A suction-cup hook with a broken attachment part.

• Packaging that appears severely damaged or tampered with.

Please provide photographs where reasonably available and retain the packaging until we have reviewed the issue, if practical.

We will assess the matter and arrange an appropriate solution in accordance with our Return and Refund Policy and applicable law.

11. Incorrect or Incomplete Orders

If you receive a product different from the one ordered, or if an item or component is missing, contact help@primebeddingstore.com.

Please include:

• Your order number.

• The product ordered.

• The item received.

• A description of the missing or incorrect component.

We will review the order and determine the appropriate next step.

12. Larger Items and Assembly Components

Some storage products may contain several panels, shelves, fasteners or other assembly parts.

Please check the package contents against the product instructions before beginning assembly.

If a component appears to be missing or damaged, contact us before modifying the product or purchasing replacement parts.

Where a product requires assembly, follow the supplied instructions and use the product only as intended.

13. International Deliveries

If international destinations are made available through checkout, customs duties, import taxes, brokerage fees or other destination-specific charges may apply.

The treatment of these charges depends on the shipping arrangement and destination country's rules.

We will not describe an international order as duty-paid or customs-free unless that arrangement has been confirmed.

Any material shipping restriction or charge that must be disclosed before purchase will be communicated in the checkout process.

14. Shipping and Product Returns

If you wish to return an item, please review our Return and Refund Policy and contact us before sending the product back.

Do not send returns to the business address unless we have specifically authorised that destination.

For approved change-of-mind returns, the customer is generally responsible for direct return shipping costs. For defective, damaged or incorrectly supplied products, costs will be handled in accordance with applicable law.

15. Contact About Shipping

For questions about shipping, delivery, order status or address corrections, contact:

SpaceHaven
Email: help@primebeddingstore.com
Website: www.primebeddingstore.com
Business Address: 1276 N Harbor Blvd, Santa Ana, CA 92703, United States

Please include your order number in any order-related message.

16. Applicable Law

This Shipping Policy is intended to operate in accordance with applicable United States federal law, including the FTC Mail, Internet, or Telephone Order Merchandise Rule, and applicable California law.

Nothing in this policy is intended to exclude or restrict any delivery, refund or consumer protection right that cannot legally be waived.